Privacy Policy

This Privacy Policy describes how 360 SoftCorp (trading as Nura Bazary) ("we", "us", or "our") collects, uses, and shares information when you use the Nura Bazary website (https://nurabazary.com), mobile application, and related services (collectively, the "Service") in Sierra Leone. 360 SoftCorp is the data controller for personal information processed through the Service until a separate Nura Bazary entity is registered.

1. Information we collect

Account information

When you register or sign in, we may collect your name, email address, username, phone number, date of birth (optional), and password (stored in hashed form). If you use Google Sign-In, we receive your Google account identifier, email, name, and profile picture from Google according to your Google account settings.

Orders and checkout

We collect delivery addresses, contact phone numbers, order contents, payment status, and order history. Guest checkout may collect name, email, and phone without a full account.

Location

With your permission, we use device location or map selections to show nearby vendors, estimate delivery availability, and validate delivery distance. You can also enter addresses manually.

Payments

Payments are processed through Monime (mobile money and related payment methods). We do not store your full mobile-money credentials. We receive payment references, amounts, and status from our payment provider to confirm orders and process refunds.

Communications

We may send transactional emails (e.g. password reset codes via Resend) and SMS messages (e.g. password reset or order-related messages via Africa's Talking when enabled). We store in-app notifications and your notification preferences.

Technical data

We automatically collect information such as IP address, browser or device type, and app usage needed to operate, secure, and improve the Service.

Media

Product, vendor, and profile images may be stored using Google Cloud Storage. Uploads you provide are associated with your account or vendor role.

2. How we use information

• Provide, operate, and improve the marketplace and delivery features
• Process orders, payments, refunds, and payouts to vendors and delivery partners
• Authenticate users and prevent fraud or abuse
• Send service-related messages and notifications you enable
• Comply with legal obligations and enforce our Terms

3. How we share information

We share information only as needed to run the Service, including with:

• Vendors and delivery partners fulfilling your orders (e.g. items, delivery address, contact phone)
• Payment processors (Monime) for charges and refunds
• Cloud and communication providers (e.g. Google Cloud, Resend, Africa's Talking)
• Authentication providers (Google) when you choose Google Sign-In
• Law enforcement or regulators when required by applicable law in Sierra Leone

We do not sell your personal information.

4. Cookies and local storage

Our web app uses browser local storage to keep you signed in (JWT session token and basic profile data). Essential cookies or similar technologies may be used for authentication and cart state. We do not use third-party advertising cookies at this time.

5. Data retention

We retain account and order data while your account is active and as needed for legal, tax, and dispute purposes. Order records may be retained after cancellation or completion in line with our business and regulatory requirements.

6. Security

We use industry-standard measures including HTTPS, hashed passwords, and access controls. No method of transmission or storage is 100% secure; please use a strong password and protect your device.

7. Your choices and rights

You may:

• Update profile information in your account settings
• Manage notification preferences in the app
• Request account deletion — see our Account deletion page
• Contact us with privacy questions at ishmaildaoh190@yahoo.com

8. Children

The Service is not directed to children under 13. We do not knowingly collect personal information from children. Contact us if you believe a child has provided data to us.

9. International transfers

Your data may be processed in Sierra Leone and in countries where our service providers operate, subject to appropriate safeguards where required.

10. Changes

We may update this policy from time to time. We will post the revised version on this page and update the "Last updated" date.

11. Contact

This policy is provided for transparency and store compliance. It is not legal advice; consider independent legal review before production launch.