You can delete your Nura Bazary account and associated personal data from inside the app or website. This page describes how deletion works, what is removed, and what may be retained.
1. How to delete your account (in-app / website)
Sign in, open Account → Settings, then use Delete Account. You will be asked to confirm by typing DELETE (any capitalization). If your account has a password, you must enter it as well.
- Website: Account Settings (must be signed in)
- iOS / Android app: Account tab → Settings → Delete Account
Deletion is permanent for your profile and sign-in credentials. Confirmation steps are required to prevent accidental deletion.
2. What is deleted
When your account is deleted, we remove or anonymize:
- Profile information (name, email, username, phone, profile picture reference)
- Authentication credentials and linked OAuth accounts (e.g. Google, Apple)
- Saved preferences such as notification settings and saved addresses
- Active sessions, refresh tokens, cart, and push device tokens
3. What may be retained
We may keep certain records where required for legal, tax, fraud prevention, or dispute resolution purposes, including:
- Order and payment history (including amounts, dates, and fulfilment status)
- Refund and payout records
- Logs needed for security and compliance
Retained data is limited to what is necessary and is not used for marketing. Orders are unlinked from your deleted profile.
4. Before you delete
- Complete or cancel any open orders where possible (open orders block deletion).
- Download any information you need before deletion.
- If you signed in with Apple or Google only and have no password, typing DELETE is enough to confirm.
5. Vendor and staff accounts
Vendor owners, managers, delivery HQ, delivery agents, and some admin accounts are tied to business operations. Self-service deletion is blocked while those links exist so business records remain intact. For role-specific offboarding, email ishmaildaoh190@yahoo.com with the subject line Account deletion request.
6. Guest checkout
Guest orders are not tied to a persistent account. To remove guest contact data associated with specific orders, email us with the order number and the email or phone used at checkout.
7. More information
See our Privacy Policy for full details on data processing. For general help, visit Support.