You can request deletion of your Nura Bazary account and associated personal data. This page describes what is deleted, what may be retained, and how to submit a request.
1. How to request deletion
Send an email from the address linked to your account to ishmaildaoh190@yahoo.com with the subject line Account deletion request.
Include:
- Your full name
- Account email and/or username
- Phone number on file (if any)
- Confirmation that you want permanent deletion
We may ask you to verify your identity before processing the request. We aim to complete verified requests within 30 days.
2. What is deleted
When your account is deleted, we typically remove or anonymize:
- Profile information (name, email, username, phone, profile picture reference)
- Authentication credentials and linked OAuth accounts (e.g. Google)
- Saved preferences such as notification settings
- Active sessions and sign-in tokens
3. What may be retained
We may keep certain records where required for legal, tax, fraud prevention, or dispute resolution purposes, including:
- Order and payment history (including amounts, dates, and fulfilment status)
- Refund and payout records
- Logs needed for security and compliance
Retained data is limited to what is necessary and is not used for marketing.
4. Before you delete
- Complete or cancel any open orders where possible.
- Download any information you need before deletion.
- If you signed in with Google only and have no password, deletion removes platform access; you may create a new account later with the same email only if no conflicting records remain.
5. Guest checkout
Guest orders are not tied to a persistent account. To remove guest contact data associated with specific orders, email us with the order number and the email or phone used at checkout.
6. Vendor and staff accounts
Vendor owners, managers, delivery HQ, and admin accounts are provisioned operationally. Deletion requests for those roles may require administrator coordination so business records remain intact. Contact ishmaildaoh190@yahoo.com for role-specific offboarding.
7. More information
See our Privacy Policy for full details on data processing. For general help, visit Support.